FAQ

You pay today at a pooled price. We source your item, load it into a shipping container along with everyone else's orders, and ship it to Lagos. You receive it in about 60–90 days. It's cheaper because the whole container ships together, you get container prices instead of retail.

Roughly 60–90 days after the cycle closes. We always give a range, never a fixed date, here's why.

International shipping has real factors no one fully controls, so we build in buffer and keep you updated rather than promise a date we can't guarantee:

• directions_boatShipping-line schedules , Vessels and sailings shift.
• wavesWeather , Storms and rough seas cause delays at sea.
• gavelCustoms clearance , Clearing times at the port vary.
• trafficPort congestion , Lagos ports get busy; queues happen.

You can request a full refund any time before your container leaves port, even after we've sourced and purchased your item. Once the container has shipped, the order can no longer be refunded. And if a batch never fills, you're refunded 100% within 48 hours.

You pay the product price upfront. The big one, duties & clearing , runs about 60–80% of the goods value (the same duty any importer pays), and together with your container share and delivery it's shown as a clear estimate before you pay and settled only when your container lands. We show that number loud and early, never a surprise at the warehouse, never bundled into the price you see.

We share sourcing and inspection photos & videos for each cycle, and we hold goods to EU/USA standards. A named coordinator stays on your cycle the whole way.

WhatsApp support, plus a real, named coordinator for your cycle, not a faceless inbox. You get shipment updates at each stage.